Hotel PowerHotel Power
Forgot password?

HP Points FAQ

Rewards FAQs If you’re looking for a more complete view of our rewards program, you can read our Terms & Conditions.

Reward Eligibility Checklist

Did you receive a reward offer on our website, app, in an email, by direct mail, or from one of our partners? Congrats! Make sure you follow these steps: – While You’re Making Your Booking Book within the specified accommodation type (if applicable) Meet the book date deadline (if applicable) -After Booking Check in to the property Check out of the property Anytime (but the sooner the better) We pay rewards back after your stay. We’ll completely finalize your eligibility after your check-out date.

– You can do this anytime, even after you’ve checked out of your accommodations: Log in to your account with the same email address you used/will use to make your booking. Don’t have an account? Create one using the same email address that you used/will use to make your booking. We’ll add your reward back to your account within 24-48 hours after your check-out date.

You don’t need to sign in to your account to claim your reward – just make sure that you book using the email associated with your account. You’ll automatically get your reward after we verify your stay with the property. This should happen approximately within 24-48 hours after you check out.

Email: Click on the unique link in the body of the email, or copy and paste the link into the address bar at the top of your web browser. Direct mail/ partner: In either case, when you land on, you’ll see your reward points offer.

We’re still working on it! In the meantime, check your confirmation email and you will find how many points do you have Remember, it might take 24-48 hours to process your reward points after your booking.

If you unsubscribe from our email newsletters you’ll also be unsubscribed from our direct mail.

No, you’re only eligible for a reward if you applied an offer while making your booking. A reward offer can’t be applied retroactively after you’ve confirmed your booking.

Some reward offers are sent by email or received offline, but others only appear while you browse our website. These are usually limited-time offers. If you navigate away from the page without interacting with an offer, you might not be able to get it back.